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Mcduffy & associates ltd


Company Profile

Company Name MCDUFFY & ASSOCIATES LTD
DUNS Number 960380665
Cage Code IMP37
Address 2206 SAVANNAH ST SE SUITE 102
City WASHINGTON
Country District of Columbia , USA
Zip Code 20020-7538
Phone Number (202)889-1193
Fax Number (202)889-1195
Web Site http://www.tcc-mcduffy.com
Business Type(s) Minority owned Business,Small Business,Small Disadvantage Business,Woman Owned Business
Year Established 1989

Contact Information

Contact Person Madeline McDuffy
Contact Person's Title CEO
Contact Address 2206 SAVANNAH ST SE SUITE 102
City WASHINGTON
State District of Columbia , USA
Zip Code 20020-7538
Phone Number (202)889-1193
Fax Number (202)889-1195

Products and Services

Naics Code [541219] Other accounting services
Product Telecomunications, Call Center Management, Match Making, Minority owned, WMBE, Women and Minority business enterprise, call center services, Cross function process design, Cross function process Development, Cross function process Documentation, Customer relationship managment, crm, operational assessment, program managment, call center planing and design, cost managment, quality assurance, development and analysis of marketing and advertising strategies, Managment Information Systems Evaluation, Independent Verification and validation, Channel and Program Management, Multi-Media, Retail outlet Delivery to end-users, Project/ Task Scheduling and Tracking and Productive Scripts Delivery, Knowledge Management, Training and Development, Coaching, Employee enpowerment and Staffing, Call Center Planning and Design, Cross-Function Process Development and Documentation, Process Improvements and Re-engineering, Telephony-computer Integration and Outsourcing, Training Development and Delivery, Strategic and Tactical Planning, Help Desk Support and Security, Cross Function Process Design, Development and Documentation, Project/ Task Planning, Methodology and Quality Assurance Development in Conjunction with Operational Design, Eviromental Design, Process Improvements and Re-engineering, Role Definition and Development, Configuration/ Release Management and Process Documentation, Customer Relationship Management, The Develoment and execution of customer retention programs, More effective management of answering a variety of peak inbound requirements, Process design and development to provide and ensure prompt and timely response to customer calls or committed deliveries and, Increase in order processing turn around and response rates, Operational assessment, Forcasted results, Raw Data and Work Operation Assessment, Campaign/ Project Protocols and Measurements, Productive Script Delivery, Best Practices Success, Economic and Benefit analyses, Program and Productivity analyses
Company Brochures TCC Corp Capablts March 2003.doc    




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