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Sunday, December 9
  
B2gmarket FAQs

    Top 5 Questions
What kind of service does B2gmarket provide?
What is the main benefit of using B2gmarket?
What agencies does B2gmarket cover? What are the sources of B2gmarket?
Approximately how many government bids are available per day?
What kind of filtering options does B2gmarket have? Will I only receive the information that matches my products or services?

    Receiving B2gmarket Daily Emails
How does B2gmarket email service work?
Can you only send me bids that match my products or services? What kind of filtering option does B2gmarket have?
How do I set up or edit keywords, categories and business target areas?
How many keywords can I list for B2gmarket daily email?
Does B2gmarket provide Canadian bid opportunities? If yes, can I receive them via B2gmarket daily email?
Please describe in detail the content of B2gmarket daily email alert.

    Registration and Membership
Does B2gmarket offer a free trial? If so, how does the free trial work?
I am currently on my 1-week free trial period, and I like the service very much. What should I do to continue using the B2gmarket beyond 1-week free trial period?
I received the email, but the email was all broken and unreadable. What should I do?

    Billing, Security and Privacy
Is it safe to use credit cards to pay for B2gmarket subscription?
I need a receipt for B2gmarket subscription. How do I get it?
I am in the middle of my B2gmarket subscription and I would like to cancel. Do I receive a refund of my subscription fee?
I am a B2gmarket member and currently on monthly subscription plan. Does renewal of subscription happen automatically? Or do I have to renew my membership every month?
I would like to change my subscription plan. How do I do that?
I would like to use a different credit card for B2gmarket subscription. How can I change it?
What is your privacy policy?
Is it possible to pay the subscription fee by check or money order?

    Technical Information
What are the hardware and software requirements for using B2gmarket?
Is there any kind of freeware/shareware that I might need to use B2gmarket service?
While browsing B2gmarket website, I encountered an error message? Who should I report this to?

    Troubleshooting
I did not receive B2gmarket email today. What should I do?
I received the email, but the email was all broken and unreadable. What should I do?
I forgot my ID/Password. What should I do?
I am having a problem connecting to B2gmarket website. Please help.
I cannot log in to B2gmarket with my ID and password. Please help.
Why am I seeing a blank page when I try to sign in?
I can't login in using my correct ID and Password. Please help.

    B2gmarket Alliance Program
What is B2gmarket Alliance Program?
What are the benefits of joining B2gmarket Alliance Program?
How do I join B2gmarket Alliance Program? What is the requirement?

    Other Questions
I know a website/agency that provides government contracting information. However, B2gmarket does not seem to provide information from that website/agency. Is it possible to add them to your database so that I can receive the information through B2gmarket daily email?
I work for government agency/public organization. Can my agency/organization post purchasing notice through B2gmarket so that your members can read and respond?

    Using B2gmarket Web site
What is "My Briefcase"?
What is "Email Report"?


  Top 5 Questions

Q :  What kind of service does B2gmarket provide?

B2gmarket provides online Business-to-Government services. Using web technology, B2gmarket provides members with contracting information from the US, Canada and other international government agencies. Members receive contracting information either through B2gmarket daily email or by accessing B2gmarket website. Through the alliance with several industry-leading companies, B2gmarket also provides other services such as proposal writing, consulting and e-bidding.

Q :  What is the main benefit of using B2gmarket?

There are seven main services B2gmarket provides - Opportunities, Contracts, Agencies, Contractors, Vendors, Buyers, and Tools.

Most of all, Opportunities contain bid notices, RFQ, RFP, and contracting opportunities from all federal, state, local government agencies plus international governments
and major organizations. You can receive personalized bid notification emails or search them instantly at our web site.

Getting email notification of new bid opportunities that best match with your product or service will save you a lot of time. This means you don't have to waste your time looking for bid opportunities anymore.

Secondly, Agencies and Buyers are where you can find out agency information and contact point of the government purchasing officers so that you can directly communicate with officers who actually handle govenrnment procurement business.

Finally, with B2gmarket's Tools, you can easily search and be linked to the government web sites or the exact procurement page of each federal or local government.

With B2gmarket, you will receive plenty of bids at your desktop everyday. Besides, with extra time available, you will be able to better prepare for bidding. This will bring you more contracts won, in other words, more businesses and more profits.

Q :  What agencies does B2gmarket cover? What are the sources of B2gmarket?

B2gmarket covers all federal government agencies. This means we have contracting information from NASA, Department of Energy, Department of Defense, and many more. You name it. We got it!

As to state and local government agencies, B2gmarket covers more than 50,000 government agencies, which make B2gmarket one of the largest B2G contracting information source on the web. However, since there are so many local agencies that issue contracting information, it is possible that B2gmarket does not provide the information from the agency you are dealing with. In that case, please write to our customer support team. B2gmarket will add the source to its database and will provide the information through its email alert and web services.

Q :  Approximately how many government bids are available per day?

Usually, there are more than 3,000 new government bid opportunities available per day. Sometimes, the number can go as high as 6,000 or as low as 1,500. Nevertheless, usually more than 50,000 open bid opportunities are available at any given time.

Q :  What kind of filtering options does B2gmarket have? Will I only receive the information that matches my products or services?

The people at B2gmarket perfectly understand that members prefer to receive one right piece of information than to receive a lot of information that is irrelevant to their business. That is why B2gmarket offers several filtering options that help members to receive only relevant contracting information. Members can set up keywords, categories and target business areas. So, it is absolutely possible to receive only bid opportunities on "network equipment" in "Communications and Computer Products and Accessories" category from the state of California.

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  Receiving B2gmarket Daily Emails

Q :  How does B2gmarket email service work?

B2gmarket daily email contains contracting information that match keywords, categories and target business areas of your choice. With B2gmarket daily email service, you will be always informed of new bid opportunities without visiting its website.

Q :  Can you only send me bids that match my products or services? What kind of filtering option does B2gmarket have?

B2gmarket offers three major filtering options; keyword, category and target business area. When you register, you will be asked to set up all three options, and only bids that match all three options will be sent to you via email. For example, it is absolutely possible to receive only bids on "network equipment" in "Communications and Computer Products and Accessories" category from the state of California.

Q :  How do I set up or edit keywords, categories and business target areas?

To edit your keywords, categories or target business areas, please visit "Edit Preference" page. (If you are not logged in to B2gmarket at this time, you will be asked to log in first.)

Q :  How many keywords can I list for B2gmarket daily email?

As long as the whole number of characters does not exceed 3,000 characters, you can set up as many keywords as you want.

Q :  Does B2gmarket provide Canadian bid opportunities? If yes, can I receive them via B2gmarket daily email?

B2gmarket DOES provide Canadian bid opportunities, and you can receive those bids through B2gmarket daily email. To receive Canadian bid opportunities, please visit "Edit B2gmarket Email Setting" page, and include Canadian regions to your target business area. (If you are not logged in to B2gmarket at this time, you will be asked to sign in first.)

Q :  Please describe in detail the content of B2gmarket daily email alert.

B2gmarket sends you the daily email of matching bids of your choice. In your daily email, there can be three main sections - bids that match all three preference settings, which are business category, keywords, and target area. Then the list of bids that match with two of the search options, which are keywords and target area. If there are not enough matching bids, we also give the list of bids that match with keywords, country and business categoty. For each section, there are list of 30 maximum bids listed and they are place in the order of updated date.

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  Registration and Membership

Q :  Does B2gmarket offer a free trial? If so, how does the free trial work?

B2gmarket offers a "1-week free trial" for those who would like to evaluate the service prior to registering as full subscriber. Our "1-week free trial" provides a full access to B2gmarket web service for one week. Please note that your free trial membership will be automatically changed into a full membership upon the termination of your free trial unless you request an account cancellation. If you are not satisfied with the service, simply send us your request before the expiration date your free trial. To cancel your subscription, please send an email with such request to our customer support team with your B2gmarket ID. To sign up for a free trial account, please fill out the secure online registration form.

Q :  I am currently on my 1-week free trial period, and I like the service very much. What should I do to continue using the B2gmarket beyond 1-week free trial period?

If you are satisfied with B2gmarket service and decide to keep using it beyond the free trial period, there is no action needed besides enjoying our service. Your free trial membership will be automatically changed into a full membership upon the termination of your free trial unless you request to cancel your subscription.

Q :  I received the email, but the email was all broken and unreadable. What should I do?

The reason for broken email is because your email account does not support HTML email. First, you should check you current email account to see if it supports HTML email. If it does, please make sure that your email account is set up correctly to receive HTML emails. If your email account does not support HTML, you can receive B2gmarket daily email in PDF format. To change B2gmarket email format, please visit "Edit B2gmarket Email Setting" page, and change email type from HTML to PDF. (If you are not logged in to B2gmarket at this time, you will be asked to log in first) Another solution would be to get an email account that supports HTML. Most major web-based email services support HTML. For example, both Yahoo! Mail(mail.yahoo.com) and Hotmail(www.hotmail.com) support HTML. They are free and easy to use, so we recommend you to open an email account with either one of them. * For AOL users, if you are using AOL version 6.0 or higher, you should have no problem receiving B2gmarket daily email. But if your AOL version is lower than 6.0, please update your AOL to the latest version. Also, please make sure that you have turned on the option to receive HTML email.

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  Billing, Security and Privacy

Q :  Is it safe to use credit cards to pay for B2gmarket subscription?

We guarantee that using credit cards to pay for B2gmarket is 100% safe. B2gmarket uses Secure Sockets Layer (SSL) software from VeriSign, which is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. For more information on our security solution, please visit www.verisign.com.

Q :  I need a receipt for B2gmarket subscription. How do I get it?

B2gmarket issues an online receipt for accounting use. To acquire an online receipt, please visit "View Receipts" page. (If you are not logged in to B2gmarket at this time, you will be asked to sign in first)

Q :  I am in the middle of my B2gmarket subscription and I would like to cancel. Do I receive a refund of my subscription fee?

No. If you subscribe to B2gmarket service by semi-annually or annually and decide to cancel during the subscription period, the remaining portion of the subscription fee will NOT be refunded. We leave your membership fully active until the upcoming due date of your account.

Q :  I am a B2gmarket member and currently on monthly subscription plan. Does renewal of subscription happen automatically? Or do I have to renew my membership every month?

For members who subscribe to B2gmarket in monthly basis, renewal will occur automatically every month. This means your membership will continue until you cancel. Also, the monthly subscription fee will be charged to your credit card automatically.

Q :  I would like to change my subscription plan. How do I do that?

To change your subscription plan, please visit "Edit Subscription Plan" page. (If you are not logged in to B2gmarket at this time, you will be asked to sign in first.)

Q :  I would like to use a different credit card for B2gmarket subscription. How can I change it?

To use a different credit card, please submit the card information using "Edit Payment Information" page. (If you are not logged in to B2gmarket at this time, you will be asked to sign in first.)

Q :  What is your privacy policy?

To find out how your information is protected, please read our "Privacy Policy".

Q :  Is it possible to pay the subscription fee by check or money order?

If you do not want to pay by credit card, please discuss your payment options with our accounting representative. You can reach our accounting representative.

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  Technical Information

Q :  What are the hardware and software requirements for using B2gmarket?

You need a personal computer with Internet connection that can run Microsoft Internet Explorer 5.0 or higher, or Netscape Browser 4.7 or higher.

Q :  Is there any kind of freeware/shareware that I might need to use B2gmarket service?

As B2gmarket is web-based service, no additional hardware or software is required. But, since some of our bids are distributed in Adobe Acrobat format or MS Word format, it would be better for you to have both Adobe Reader and MS-Word Viewer installed on your computer. To download Adobe Reader, please follow this link. (If you already have Adobe Acrobat installed in your computer, you won't need this) To download MS-Word Viewer, please follow this link. (If you have MS Word or MS Works installed on your system, you won't need this.)

Q :  While browsing B2gmarket website, I encountered an error message? Who should I report this to?

If you encounter any technical problems or errors, please report it to our customer support team. (Please include any error message in the email.)

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  Troubleshooting

Q :  I did not receive B2gmarket email today. What should I do?

Check "Email Report" page. (If you are not logged in B2gmarket at this time, you will be asked to sign in first)

Or, please write to our customer support team with your B2gmarket member ID. We will send you another email shortly.

Q :  I received the email, but the email was all broken and unreadable. What should I do?

The reason for broken email is because your email account does not support HTML email. Or, maybe it is because you have set up your email option to receive only TEXT email. First, you should check you current email account to see if it supports HTML email. If it does, please make sure that your email account is set up correctly to receive HTML emails. If your email account does not support HTML, you can receive B2gmarket daily email in TEXT format. To change B2gmarket email format, please visit "Edit B2gmarket Email Setting" page, and change email type from HTML to TEXT. (If you are not logged in to B2gmarket at this time, you will be asked to log in first) Another solution would be to get an email account that supports HTML. Most major web-based email services support HTML. For example, both Yahoo! Mail(mail.yahoo.com) and Hotmail(www.hotmail.com) support HTML. They are free and easy to use, so we recommend you to open an email account with either one of them. * For AOL users, if you are using AOL version 6.0 or higher, you should have no problem receiving B2gmarket daily email. But if your AOL version is lower than 6.0, please update your AOL to the latest version. Also, please make sure that you have turned on the option to receive HTML email.

Q :  I forgot my ID/Password. What should I do?

If you don't remember password, please visit Forgot Your Password? page.

If you forgot ID and password, please write to our customer support team.

Q :  I am having a problem connecting to B2gmarket website. Please help.

First, please check your Internet connection to see if it is working properly. Sometimes, due to a high traffic or a bad connection, the connection to B2gmarket can be very slow or broken. If this happens, please try again at another time. If it still does not work, please write to our customer support team.

Q :  I cannot log in to B2gmarket with my ID and password. Please help.

This may happen when your B2gmarket membership is expired or cancelled. Please write to our customer support team> to solve this problem.

Q :  Why am I seeing a blank page when I try to sign in?

If you try to login when you are already logged in, a blank page will be shown. In this case, please click on "Click here to go back to B2gmarket." link.

For questions, please send an email to our customer support team.

Q :  I can't login in using my correct ID and Password. Please help.

If you are asked to log in repeatedly, it is recommended to adjust your cookie setting.


INTERNET EXPLORER V6 - ACCEPT COOKIE SETUP


  1. Select TOOLS, then INTERNET OPTIONS, then PRIVACY, then slide meter to MEDIUM security - this is Microsoft's default setting.
  2. Select TOOLS, then INTERNET OPTIONS, then PRIVACY, then click Edit, then type "fedvendor.com", then click "Always Allow".
  3. Click the OK button to complete.


ITERNET EXPLORER V5 - ACCEPT COOKIE SETUP

  1. Select TOOLS, then INTERNET OPTIONS, then SECURITY, then the INTERNET (world icon - default). If this is set to HIGH - you will not be able to login. If this is the case, change the setting to MEDIUM security. If you prefer to keep this HIGH setting, select CUSTOM LEVEL and change PER-SESSION COOKIES (NOT STORED) from DISABLE to ENABLE.
  2. Click the APPLY button then OK to complete.


NETSCAPE V6 - ACCEPT COOKIE SETUP

  1. Select EDIT, then PREFERENCES, then PRIVACY & SECURITY, then COOKIES.
  2. Select ENABLE COOKIES FOR THE ORIGINATING WEB SITE ONLY and WARN ME BEFORE STORING A COOKIE (optional).
  3. Click the OK button to complete.

"Cookies are usually harmless, they can't be used to gather information about you unless you provide it." Please read this creditable source if you are concerned about allowing the use of cookies. http://www.netscape.com/security/basics/privacy.html




Also, please check to see if your company has installed a firewall.

If there is a firewall installed by your company, it is difficult for you to view certain Web pages and to use some of the functions.


If you are operating any type of security programs, please stop them and try to log in again.

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  B2gmarket Alliance Program

Q :  What is B2gmarket Alliance Program?

The B2gmarket Alliance Program is designed to deliver values to both our members and B2gmarket Alliance Partners. Through B2gmarket e-marketplace, B2gmarket Alliance Partners can develop, promote, and sell their products, services and contents. On the other hand, our members can enjoy value-added services that will streamline the government contracting process, allowing them to spend more time on their core business process development. For more information, please visit "B2gmarket Alliance Program" page.

Q :  What are the benefits of joining B2gmarket Alliance Program?

As B2gmarket Alliance Partner, you can promote your products, services and contents to B2gmarket members.

Q :  How do I join B2gmarket Alliance Program? What is the requirement?

Please visit About B2gmarket page and read "Become a Partner" section.

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  Other Questions

Q :  I know a website/agency that provides government contracting information. However, B2gmarket does not seem to provide information from that website/agency. Is it possible to add them to your database so that I can receive the information through B2gmarket daily email?

Yes! If you give us the URL for the government agency or a specific bid you want us to add, we will do that within 48 hours whenever you send it to B2gmarket.

Q :  I work for government agency/public organization. Can my agency/organization post purchasing notice through B2gmarket so that your members can read and respond?

Yes! If you give us the URL for the government agency you are working for, we will update it within 48 hours whenever you send it to B2gmarket.

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  Using B2gmarket Web site

Q :  What is "My Briefcase"?

After you search for bid opportunities, contract histories, etc. in each search engine, you can select specific items and save them to My Briefcase by clicking "Add to My Briefcase". Then, you will see those selected items in My Briefcase. If you go to My Gmarket, you will see all the direct links to each folder under My Briefcase.

This way you can save your interested bid opportunities, contract histories, etc. immediately to keep tracking of them instead of finding and just forgetting valuable business information.

Q :  What is "Email Report"?

Email report is where you can find the past email notifications up to one month old. Check Email Report whenever you miss any daily emails.

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